Idea 11: what to bring to your first appointment
For everyone who is already booked, which is the easiest audience on the list.
Your first appointment with us is coming up, so here is what to bring, and it is shorter than you think.
One: a list of everything you take. Not the box, the list. Name and dose, including the things you buy yourself.
Two: any results from the last year that did not come from us. A photo on your phone is fine.
Three: the name of the doctor who sent you, and the name of your own regular doctor if they are different people.
Four: your three questions. Write them down before you come. Everyone forgets them in the room, and then remembers them in the car.
That is it. If something on that list is missing, come anyway. We would rather see you.
And as always, this is general information about the visit. Anything about your own case, bring it to your own doctor, because your case is yours.
Swap these: the name your clinic goes by, the results you actually want brought in, and the number of questions you have time for.

Someone will ask you a personal question. Have the reply written already
This is the part nobody warns a practice about. The second a post does well, the comments and the messages fill with real people describing real symptoms and asking what they should do. Answering one of them is the single fastest way to turn a marketing account into a clinical problem.
Write one reply, save it, and use the same one every time.
The reply to save
Then stop. Do not soften it, do not add but generally, and do not move it to a private message, because a private message is where it stops looking like a policy and starts looking like a consultation.