Refund policy.

1. All purchases are final

Kyndrify does not offer refunds. Subscriptions and credit packs are non-refundable once bought, and used credits and completed renders are never refunded. Try the Free plan before you buy, and cancel from Billing whenever you like to stop future charges.

This includes:

• Credits already consumed on successful renders, regardless of whether you're satisfied with the creative output
• Charges flagged as fraudulent by our payment processor and reversed via chargeback. Those flow back to you through your bank's dispute process, not via us
• Workspaces terminated for violations of our Acceptable Use Policy

2. Subscription cancellation

You can cancel any subscription at any time from the Billing page in the Studio via Cancel plan (four short screens, nothing required), or through the billing portal under Change plan. After cancellation you retain access (and unspent credits) until the end of your current billing period. We do not issue pro-rated refunds for mid-period cancellations. Use your remaining credits before the period ends.

Credits have their own expiry, described in the Terms of Service: plan credits reset at each monthly refill, credit packs last three months, and the free starter credits never expire.

3. Failed renders

If a render does not complete, the credits it used come straight back to your workspace balance. You do not need to contact support, and there is nothing to claim. The credits are returned once the failure is confirmed.

4. Billing corrections

If you were charged in error, such as a duplicate charge, the wrong amount, or a charge after you canceled, we put it right in full once we have verified it. That is a correction of our mistake, not a refund. Contact support with the transaction details.

5. Account-takeover and fraud

If unauthorized charges appeared on your account because your credentials were stolen, contact support right away. Once we have verified the account-takeover, we correct the unauthorized charges and reset your access credentials.

6. How to report a billing error

Email support@kyndrify.com with:

• Your account email
• The payment transaction ID or date and amount
• A brief description of what looks wrong with the charge

Corrections post within 5 business days to the original payment method.

7. If you think a charge is wrong

If you do not agree with how we handled a charge, contact us at support@kyndrify.com with “Billing dispute” in the subject line. Disputes are reviewed personally by the founder team.