Legal
Policies and imprint.
Every policy that covers your account, your media, and your money, plus who runs the service and how to reach us.
Last updated: 7 September 2026
- Terms of serviceThe agreement between you and Kyndrify when you use the Studio.
- Privacy policyWhat we collect, why we hold it, and how to have it deleted.
- CookiesEvery cookie we set, what it is for, and how to change your choice.
- Acceptable use policyWhat you may and may not make with Kyndrify.
- Biometric noticeHow your face and voice are handled when you build a Digital Twin.
- Refund policyPurchases are final. How failed renders return credits and how billing errors are put right.
- Content removalHow to ask us to take something down, and what happens next.
Imprint
Kyndrify is a product of Through The Glass Creatives Global - FZCO. That company is the contracting party in our Terms and the data controller in our Privacy Policy.
Registered office: Through The Glass Creatives Global - FZCO, IFZA Business Park, Building A2, Nadd Hessa, Dubai Silicon Oasis, Dubai, United Arab Emirates.
Tax Registration Number (TRN): 105172039700001. Trade licence number: on request.
How to reach us
- General and account questions: hello@kyndrify.com
- Billing and refunds: support@kyndrify.com
- Questions about these policies: legal@kyndrify.com
- Privacy requests: privacy@kyndrify.com
- Content reports and removals: abuse@kyndrify.com
- Security reports: security@kyndrify.com
For a security report you can also read our security page or fetch /.well-known/security.txt, which carries the same contact in the machine-readable format researchers expect.