Script 1 · When to call us, when to call your own doctor, and when to go to emergency
This is the one every practice should have and almost nobody does. It carries a slot we will not fill for you, and the reason is under the script.
[Answer] Three different numbers, and picking the right one saves you a week.
[Reason] We are not being territorial. Each of those numbers reaches people who can answer a different kind of question, and the wrong one just adds a day.
[Shape] Call our office if it is about your appointment, your test, your result, or something we are already looking after. Call your own regular doctor if it is new, if it is not what we treat, or if you genuinely do not know who owns it. When you are not sure, your own doctor first. They will send it on, and they have your whole picture.
[The net] And then there is the third number, which is not a number, it is going in. Anything sudden, anything severe, anything getting worse quickly. Those do not wait for a callback from us. [Your own red flags, in your own words, for your own specialty.] If any of that, go, and do not drive yourself.
[The hand-back] This is how our office works and it is general. If your own team has given you a different instruction for your own condition, theirs wins, because they know your case and a video does not.
Why there is a slot in the middle. We are not going to write your red flags. A symptom list written by a marketing company and read out by your face is exactly the thing that gets a doctor in trouble, and the right list is different for a cardiologist, a rheumatologist and a surgeon, and different again for one patient sitting in front of you. Write four lines. Say them the way you say them at discharge.
