Your plan and refunds
How cancelling works, what you keep afterwards, and why purchases are final.
Can I get a refund?
No. All purchases are final, and used credits and completed renders are not refunded. If a render fails, its credits come back to your balance on their own. If you think a charge is a mistake, such as a duplicate or a charge after you cancelled, email support and we will put it right. Read our refund policy for the details.
How do I cancel my plan?
Open Billing in the Studio and choose Cancel plan. Four short screens follow: what changes on the day your plan ends, an offer you can take instead if one suits you, why you are leaving (that screen is optional), and a confirm step. Your plan then runs to the close of the period you have already paid for, and nothing more is charged. Everything you have made stays. If you change your mind, Reactivate sits on the same page. Either way we send you a confirmation email. Change plan is the second door: it opens the billing portal, handled by Stripe, and you can cancel from there.
Did not find what you needed? Tell us what happened.